Refund policy
Returns & Refunds Policy
Last updated: August 20, 2026
At Tesla Family, we want you to be happy with your order. Because many of our products are made specifically for you after your order is placed, our return and refund policy is different from that of a traditional retail store.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at:
Please include:
- Your order number
- A description of the problem
- Clear photos showing the item and the issue
Once we review the issue, we may provide a replacement or refund at no additional cost.
In most cases, damaged or defective products do not need to be returned unless we specifically request it.
Made-to-Order Products
Many Tesla Family products are printed or produced specifically when you place your order.
Because these products are made to order, we generally cannot accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Changing your mind
- Buyer’s remorse
- Personal preference regarding fit or style
Please review product descriptions and sizing information carefully before completing your purchase.
Cancellations and Order Changes
If you need to cancel or change an order, contact us as soon as possible at support@teslafamily.net.
We will make every effort to accommodate your request if production has not started. However, once an order has entered production, we may be unable to cancel it or change the size, color, design, quantity, or shipping information.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned, lost, or requires reshipment because an incorrect or incomplete address was provided, additional shipping or replacement charges may apply.
If you notice an address error, contact us immediately at support@teslafamily.net.
Lost or Missing Packages
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, contact us at support@teslafamily.net with your order number.
We will review the shipment with our fulfillment provider and carrier and determine whether a replacement or refund is appropriate.
If tracking shows the package as delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, and the delivery location shown in the tracking information.
Refunds
If your refund is approved, it will be issued to your original payment method.
Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund results from an error with your order or a defective product.
Exchanges
Because our merchandise is generally made to order, we do not offer traditional exchanges for different sizes, colors, or styles.
If we sent you the wrong item or your product has a manufacturing defect, contact us and we will work with you to correct the issue.
Contact Us
Questions about returns, refunds, replacements, or an order can be sent to:
Tesla Family
Email: support@teslafamily.net
Website: TeslaFamily.net
We reserve the right to review refund and replacement requests individually. Nothing in this policy limits any rights you may have under applicable consumer protection laws.